Forum directs electronics company to compensate consumer for causing mental agony
The dealer told the complainant that due to the unavailability of some parts it was not possible to get the cell phone repaired and therefore he would get a new mobile phone from Samsung. Later Ahirrao also received call from the dealer saying that the money would be refunded. However, when the complainant got a cheque from the dealer there was an error in his surname.
When the complainant did not get the correct cheque for long time he approached the South Mumbai district consumer disputes redressal forum. The complainant demanded Rs 50,000 compensation for mental trauma, Rs 1 lakh for monetary loss with interest and Rs 5,000 as legal cost.
During the proceedings last week the court ordered that Samsung or dealer provide a new Samsung mobile phone of Model no 3310 Samsung Metro to the complainant or pay Rs 4,800 towards the cost of the phone. Also Samsung and the dealer have been directed to pay Rs 3,000 as compensation within 30 days.u00a0
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