IndiGo on Thursday issued a "heartfelt apology" to customers and industry stakeholders after widespread disruptions across its network and operations over the past two days, and said the airline "remains focussed on streamlining its operations at the earliest."

IndiGo has been experiencing a sharp rise in cancellations, reaching approximately 170-200 flights per day, which is substantially higher than normal. Passengers across multiple airports on Thursday voiced strong frustration as IndiGo`s nationwide operations remained severely disrupted, leaving many stranded without clear communication or alternate travel options.