The US Transportation Department has slapped a USD 80,000 fine on Air India for failing to post customer service and tarmac delay contingency plans on its website and adequately inform passengers about its optional fees.
US carriers have been covered by this requirement since April 2010, the Department of Transportation said in a statement. Also both US carriers and foreign carriers with a website that sells tickets to US consumers have been required to include on their homepages a prominent hyperlink that takes viewers directly to a page that shows all fees for optional services the carrier charges, including baggage fees. Air India failed to post its customer service and tarmac delay contingency plans and to provide a link to its optional fees by the required date, the statement added.u00a0
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