Arrival gates at both terminals of Chhatrapati Shivaji Maharaj International Airport (CSMIA) are chaotic at times, and flyers are pointing a finger at the disorganised state of the app-based taxi pick-up zones, especially at Terminal 1, said our report.

There are no dedicated lanes for different app-based cab operators as in other major airports. Even if your taxi driver has entered the parking area, they can’t reach the front because of other vehicles halting there, a frequent flyer has been cited in the report.

While Terminal 2 does have a designated zone for ride-hailing services, there is room for improvement. Many passengers are now opting for pre-paid taxis despite their higher fares, simply to avoid the exhausting wait and confusion. The wait time for app-based cabs ranges from five to 40 minutes, with long queues, honking, and frayed tempers.