Communication is the key to any crisis

While commuters’ frustration is understandable, especially those who will have their salaries cut if they come in late or miss a day of work, some restraint will also be appreciated. When things go wrong, it is little use aggravating the situation or turning it into a deadly one, by vandalising public property or setting fire to vehicles. Anger and ire are one thing, but to channelise them in a way that could harm not only yourself but others is counter productive.

The bigger responsibility though is of the Railways. A concerted will to improve services, keep grandiose statements in check and most importantly, tell commuters in clear, concise language what is the status quo. Communication is key and we will never tire of hammering this home.