Residents wait in the lobby as one lift travels to the 20th floor. Five people enter the second lift, which does not stop on the fourth floor. Between the fourth and fifth floors, a mechanical failure snaps the tension belt, sending cabin into a free fall (Illustration/Uday Mohite)

Neighbours pull the injured residents out of the damaged cabin. Four women are rushed to hospitals for treatment, while the male resident, treated for minor muscle strain, is discharged the same night (Illustration/Uday Mohite)

Society members say that, "We have regularly maintained both the lifts in the building and never faced such an incident before this. We have sought a detailed report from the maintenance company and are yet to decide on filing a formal complaint." (Illustration/Uday Mohite)

Injured residents Kalpita Pawar and Usha Gupta (speaking to a visitor) are at the hospital. Pawar suffered fractures in both legs, while Gupta sustained a leg fracture. Pic/Ritika Gondhalekar

Security guard points to  the lift in the A wing of Jay Krupa Tower in Byculla that malfunctioned and crashed on Wednesday night, injuring five residents. Pics/Satej Shinde