In a big win for consumer rights, the District Consumer Disputes Redressal Commission, South Mumbai, has ordered Britannia Industries Ltd. and a chemist based in Churchgate to pay a total of Rs 1.75 lakh to a consumer who discovered a live worm inside a packet of Good Day biscuits back in 2019.
 
According to sources, the complainant is a 34-year-old IT professional residing in Malad. She filed the case after experiencing health issues following the consumption of the contaminated product in February 2019.

Shocking discovery

As per the complaint, the woman had purchased the biscuit packet from M/s Ashok M Shah, an authorised retailer at Churchgate Station, while on her way to work in South Mumbai. Shortly after consuming two biscuits, she began feeling nauseous and vomited. Upon inspecting the packet, she was horrified to find a live worm inside.