It’s not just the lakhs of commuters missing regular bus services — with a dwindling fleet, delays, and shorter routes, the devotion of Mumbai’s ‘bus bhakts’ is also being tested. These diehard commuters, who insist on riding only BEST buses despite long waits and crowded routes, are struggling as fleets shrink and services falter. As loyal bus fans, they wait patiently at stops, plan backup routes, and treat every ride like a ritual — but the falling number of buses and hours-long delays have become the ultimate test of their loyalty.

In a city dominated by trains and Metros, their faith in BEST highlights both their endurance and the slow erosion of Mumbai’s once-iconic bus network. It’s not just about delays; there’s also the frustration of not knowing which bus is going where, with broken display panels or staff who don’t bother to update them.