TTE suspended for making pax write apology for asking him to speak in Marathi

The Western Railway has suspended a train ticket examiner TTE for allegedly making a passenger write an apology after the latter asked him to speak in Marathi an official said on Tuesday reported the PTIThe action came after a photograph of the apology letter surfaced on social media and passengers staged a protest he saidTalking to PTI Vineet Abhishek chief public relations officer of Western Railway said an inquiry is ordered into the incident that took place at Nalasopara station on November 3 and TTE Rakesh Mourya has been suspendedAll passengers regardless of their religion language or region are equal to us Providing excellent service to them is our goal The matter will be investigated thoroughly and necessary action will be taken he said as per the PTIAccording to the news agency around 70 to 80 passengers staged a protest at Nalasopara station in Maharashtra after the purported apology letter surfaced on social media on Monday officials saidThe officials said that the TTE asked the passenger Amit Patil and his wife to furnish their local train tickets The couple asked him to speak to them in Marathi as they did not understand Hindi and an argument ensuedThe TTE took the couple to the office of the Railway Protection Force where Patil claimed that the official had threatened them and made him write an apology they saidThe Western Railway in its statement affirmed its commitment to respecting all languages and passengersWestern Railway respects all languages spoken across the country and values the diversity of our passengers standing firm on unity in diversity it stated as per the PTIMeanwhile in an another statement the Western Railway on Tuesday said that it managed a passenger rush of around 310 lakh during the Diwali and Chhath festival at Bandra Terminus in suburban MumbaiIn an official statement the Western Railway said that it was successful in managing the surge of passenger traffic during the Diwali and Chhath festival rush at Bandra Terminus which spanned from October 24 to November 4 2024The statement further said that this year the Western Railway undertook a series of strategic measures to accommodate an overwhelming influx of travelers ensuring a safe and comfortable journey for an estimated 310 lakh passengersIn response to the heightened demand Western Railway operated a total of 249 trains from Bandra Terminus during the festive rush This included 30 holiday special trains specifically designed to cater to the festival rush along with 27 reserved passenger trains and three fully unreserved trains that provided essential service to general class travelersTo further ease passenger experiences at Bandra Terminus the Western Railway implemented a variety of facilities and serviceswith PTI inputs