Chhatrapati Shivaji Maharaj Terminus (CSMT) commuters have increasingly turned to the M-UTS (Mobile-Unreserved Ticketing System) Sahayak Scheme, the Central Railway stated in a press release. According to the Central Railway, 50,306 tickets were issued in January via M-UTS Sahayak Scheme to 72,569 passengers.

Since the deployment of three M-UTS Sahayaks at Mumbai’s CSMT in November 2025, the initiative has helped over 1.97 lakh passengers secure unreserved tickets in just three months, highlighting the scheme’s impact in reducing queues and speeding up ticketing during peak hours.