The ongoing LPG cylinder crisis is turning into a daily ordeal for the city’s visually impaired residents, who are being forced to navigate long queues and make repeated visits to gas agencies just to access a basic necessity. What was once a reliable doorstep delivery service has now become largely inaccessible. Gas agencies, which earlier ensured hassle-free home delivery, are compelling customers to collect cylinders themselves, leaving many — especially the differently-abled — feeling helpless.

‘Made to run from pillar to post’

Rudra Dhokle, 21, Mulund resident
‘I was told the cylinder would be delivered by evening, so I waited at home the entire day. When it didn’t arrive, I went to the agency and was told to come the next day. The next day, they told me to return on Wednesday. Even today I was sent back with the same assurance — but it’s evening now, and the cylinder hasn’t come. They know I am visually impaired and still make me travel back and forth. It is extremely difficult for us.’