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IndiGo issues apology as cancellations peak; promises refunds, waivers
Updated On: 05 December, 2025 02:50 PM IST | Mumbai | A Correspondent
The airline added that Friday would see the highest number of cancellations, terming it a necessary step to “reboot all systems and schedules” for gradual improvement from Saturday. It also claimed that hotel rooms across cities and surface transport have been arranged for passengers
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Stranded passengers at the IndiGo counter after several flights were cancelled at Chhatrapati Shivaji Maharaj International Airport, in Mumbai, on Friday. Pic/PTI
IndiGo on Thursday issued a detailed public apology to passengers amid widespread flight disruptions, stating that the past few days had brought the airline to a “serious operational crisis”. The carrier said that while the situation will not be resolved overnight, teams are working to restore normal operations “at the earliest”.
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