A woman, 31, lost nearly Rs 6 lakh in a cyber scam while trying to withdraw money from an ATM. According to the woman, she attempted to withdraw Rs 5,000 from an ATM using the cardless feature through her bank app on September 26, however, the transaction went awry, and the money was sent to the Chief Minister’s Distress Relief Fund (CMDRF) instead.

Following this, she immediately contacted the Cyber Control Room at 1930 to report the error and also searched online for a customer support number for the National Payments Corporation of India (NPCI) and found a toll-free number online. She said that she dialled the number, and the man on the other end identified himself as Suresh Sharma, an NCPI official, who responded to her request for assistance. However, shortly after, she received another call from an individual who identified himself as Amit Yadav.